Welcome to Shah Imports

Return Policy

At Shah Imports, we are committed to ensuring your satisfaction with every purchase. If for any reason you’re not completely satisfied with your order, we offer the following return policy for your peace of mind:

Return Eligibility

• Timeframe: Returns must be initiated within 14 days from the date of receipt of the product.
• Condition: The product must be in new, unused, and resalable condition, with all original packaging, accessories, and manuals included.
• Exceptions: Certain items such as custom orders, clearance products, and opened electronics may not be eligible for return.
• Restocking Fee: A restocking fee of up to 15% may apply for returned items in certain cases.

How to Return an Item

1. Contact Us: Call or email us with your order number and reason for return within 14 days of receiving your item.
2. Return Shipping: The customer is responsible for the return shipping cost, unless the product is defective or incorrect.
3. Refund Process: Once the returned item is received and inspected, we will process the refund to the original payment method within 7-10 business days.
4. Exchange Option: If you’d prefer an exchange, we will provide you with a replacement item of equal value, subject to availability.

Defective or Damaged Items

If you receive an item that is damaged or defective, please notify us immediately within 48 hours of receipt. We will arrange for a full refund or replacement at no additional cost to you.

Privacy Policy

At Shah Imports, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information:

Information We Collect

• Personal Identification: Name, email address, phone number, and shipping address.
• Payment Information: Credit card details and billing address (all payment information is processed securely).
• Usage Data: Information about how you interact with our website (e.g., pages visited, time spent, etc.) via cookies.

How We Use Your Information

• Order Processing: To fulfill and ship your orders efficiently.
• Customer Support: To respond to inquiries, provide after-sales support, and resolve any issues related to your orders.
• Marketing Communications: With your consent, we may send promotional emails about new products, discounts, or other updates. You can opt-out at any time.
• Improving Services: To analyze trends, improve the functionality of our website, and enhance your shopping experience.

Data Protection

We implement strict security measures to protect your personal data from unauthorized access or disclosure. We use SSL encryption for all transactions on our website, ensuring that your payment and personal information is transmitted securely.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share it with trusted service providers who assist us in processing payments, fulfilling orders, or delivering services to you. These third parties are contractually obligated to keep your information confidential.

Cookies

We use cookies to enhance your user experience by remembering your preferences and providing personalized content. You can modify your browser settings to block cookies, but this may affect the functionality of our website.

Your Rights

• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to applicable laws.
• Opt-out: Opt-out of marketing emails at any time by following the unsubscribe instructions or contacting us directly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When we do, we will post the updated policy on our website with the revised date.

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